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Refunds

Refunds without the fine print.

Still on the fence? Just start with the free scan — it costs nothing and commits you to nothing. Every plan then starts with a free 14-day trial, so you only pay once you're sure. And if it still disappoints after that, you have 30 days to ask for your money back. These are the rules, in plain language.

The short version

  1. What does this policy cover?

    All paid RankPrima subscriptions — RankPrima Voice and RankPrima AI, monthly or annual — bought through our website. The free RankPrima Scan is and stays free: there's nothing to refund. And every plan starts with a free 14-day trial; cancel before it ends and nothing is charged.

    Payments and refunds are handled by Paddle, our merchant of record: Paddle processes your payment, applies VAT and issues your invoice. Your card or bank statement will show "PADDLE.NET*". A refund always goes back to the original payment method.

  2. Our 30-day money-back guarantee

    Every paid plan comes with it. If RankPrima is not for you, email us within 30 days of a payment and we refund that payment in full — no conditions, no restocking fee, no "only if the product failed" small print. It applies to businesses and consumers alike, and it sits on top of your statutory rights below rather than replacing them.

  3. Your European right of withdrawal: 14 days

    If you buy as a consumer, European consumer rules give you a 14-day cooling-off period, counted from the day of your purchase. Change your mind within those 14 days and we refund you in full. You don't need to give a reason — though we'd of course love to hear it.

    One honest note: for digital services, EU rules let a seller ask you to waive that right once the service starts. We do not ask you to waive anything — your 14-day withdrawal right stays intact for the full 14 days, and our 30-day guarantee runs alongside it.

  4. How to request a refund

    1. Email support@rankprima.com, preferably from your account's email address.
    2. Include your business name, and your invoice number if you have it handy.
    3. We confirm within 1 business day and tell you the next step right away.

  5. When is the money back in your account?

    Paddle executes an approved refund within 14 days, to the payment method you paid with. How quickly you actually see the amount depends on your bank or card issuer — allow a few extra business days.

  6. Monthly subscriptions: cancel whenever you like

    Cancel whenever you like, with no cancellation fee. Your subscription runs until the end of the paid month and then stops by itself. We don't refund the remaining days of a month that has already started.

  7. Annual subscriptions

    With an annual plan you pay for 10 months and get 12 — that advantage comes with committing to a year. If you cancel, your subscription runs until the end of the paid year. Did your annual plan renew automatically and you've changed your mind? Email us within 14 days of the renewal and we refund that renewal in full.

  8. Questions about this policy?

    Use the contact form or call us — we reply within 1 business day, every business day.

    Email support — support@rankprima.com

    This policy belongs together with our: Terms of service · Privacy policy

Version: 15 July 2026.

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