Terms of service
1. Who provides the service
RankPrima is operated by Evergreen West LLC, a limited liability company organised under the laws of New Mexico (USA), registration number 0008071754, doing business as RankPrima ("we"). Postal and service address via the registered agent: Northwest Registered Agent, Inc., 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. The service runs on servers in the European Union. Contact: support@rankprima.com or +1 888 818 7051.
2. The service
RankPrima helps local businesses measure and improve how visible they are to voice assistants and AI search engines. Scores, checks and recommendations are diagnostic estimates based on available signals — not guarantees of ranking, mention or business results. RankPrima is not affiliated with Apple, Google, Amazon, Microsoft or OpenAI.
3. Accounts and access
An account is personal. You are responsible for keeping access to your email inbox secure, because sign-in links arrive by email. We may suspend accounts that threaten the security or integrity of the service.
4. Subscriptions, setup fee, billing and VAT
Monthly plans are charged a one-time setup fee on your first payment, in addition to your first month; the amount is shown on the pricing page and again at checkout before you confirm. Annual plans do not carry a setup fee. Subscriptions renew automatically — monthly plans per month, annual plans per year — until you cancel; you can cancel at any time from the Billing page in your account, or by emailing us, effective at the end of the current period. Invoices and payment queries can also be handled directly with Paddle at <a href="https://paddle.net" rel="noopener">paddle.net</a>. Prices are shown in your country's currency (euro, dollar or pound) and exclude VAT; the applicable VAT is calculated and shown at checkout. Payments are handled by Paddle (Paddle.com Market Ltd / Paddle Payments), our merchant of record: Paddle processes your payment, collects and remits VAT and issues your invoice. Your card or bank statement will show the descriptor "PADDLE.NET*". In addition to these terms, Paddle's buyer terms apply to every purchase. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
5. Consumer right of withdrawal
We give every customer a 30-day money-back guarantee: if you are not happy, ask within 30 days of a payment and we refund it. No questions asked. Consumers additionally keep the 14-day European right of withdrawal from the date of purchase. The practical steps are in our refund policy.
6. Acceptable use
- No unlawful use, no abuse of scan or email features, no attempts to break tenant isolation.
- Only enter business data you are authorised to manage.
7. Data protection
How we handle personal data is set out in the privacy policy and the cookie policy.
8. Availability and changes
We aim for high availability but do not promise uninterrupted service. We may improve or change features; significant reductions are announced to account holders in advance.
9. Liability
To the extent permitted by law, our total liability per contract year is limited to the amount you paid for the service in the twelve months before the event giving rise to the claim, and we are not liable for indirect damages such as lost profit or lost revenue. Nothing in these terms excludes liability that cannot legally be excluded (such as for intent, gross negligence, or mandatory consumer rights).
10. Term and termination
Your subscription runs per month or per year and renews automatically until you cancel (see section 4). After termination you can export your data for another 30 days; after that we delete it in line with the retention periods in the privacy policy. Provisions that by their nature survive (such as liability and governing law) continue to apply after termination.
11. Governing law and forum
RankPrima is operated by a company formed in New Mexico, USA, so these terms are governed by the laws of the State of New Mexico, excluding its conflict-of-law rules; for business customers, the state and federal courts of New Mexico have exclusive jurisdiction. This does not take away any protection you have as a consumer: if you buy as a consumer resident in the EU, the EEA or the UK, you keep every mandatory protection of the law of the country where you live — including your statutory withdrawal and warranty rights — and you may always bring proceedings before the courts of your place of residence.
12. Complaints and contact
Something bothering you? Email support@rankprima.com or call +1 888 818 7051 — we reply within 1 business day. Consumers in Belgium can also contact the Consumer Mediation Service (consumentenombudsdienst.be).
In writing: Evergreen West LLC (RankPrima), c/o Northwest Registered Agent, Inc., 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States.